For the Entire IT Supply Chain

Harmonize and consolidate all your collaboration needs and standalone systems onto one platform, providing a single point of contact for all your internal and external stakeholders. This breaks down traditional barriers between the Service desk, Operations and Development – covering the entire IT organization.

Highlights

  • Team Sites & Shared Work Spaces
  • Cross-organizational request fulfillment
  • Engage, Manage, and Execute all Interactions between stakeholders

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A Service-oriented Lens

Do as our customers, and standardize on ITSM360 by applying the ITSM360 service model not only to IT, but also to other service areas (HR, facilities, customer service, etc.). The ITSM360 service model places a service-oriented lens on the activities, tasks and processes of Enterprise service areas, and enables them to define and deliver services, assure service availability and analyze critical service metrics and KPIs.

Highlights

  • Consolidation & standardization of service deliveries
  • Better ROI
  • Empower end users with a unified self-service portal

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Ready, Settings, Go!

Get started within weeks, not months. ITSM360’s strong out-of-the-box installation and built-in configuration module makes it possible to rapidly customize and implement ITSM360. Easily build and design your own workflows, templates, forms, graphs, views and much more to meet business specific requirements with no coding at all.

Highlights

  • Low cost
  • Easily configure it yourself
  • Benefit from the wide range of assistance services and web parts offered by the Microsoft Partner eco-system

One Size Does Not Fit All

Despite the flexibility and configurability of ITSM360, we have found that not all customers are equal and indeed one size does not fit all. It is easy to extend ITSM360 to cater for the unique requirements of every customer.

Highlights

  • ITSM360 can be extended with Java script and .NET
  • Custom data types and fields adds intelligence to lists
  • Custom integrations to web and other systems

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