Customer Management

Manage, Plan & Execute All Your Customer Interactions 
Related to the Service Delivery

CRM for Service Providers

The ITSM360 customer module allows Service Providers to manage, plan, and execute all interactions with customers. The module is tightly integrated with the ITSM360’s other modules. This means that all service requests, incidents, changes, communication etc. is collected by customer. Different Service Level Agreement, price roles, and price models can be set up for each customer and service and provide you with the basis for invoicing.


Time & Price Management

Customer Relationship Management

Service Level Management

Documentation Management

Key features and benefits

Customer Relationship Management

Manage, plan, and execute all interactions with your customers. Collect all conversations, contacts, contracts, SLA, service requests, incidents etc. on shared customer workspaces.

Basis for Invoicing

Set up different Service Level Agreements and price models (Monthly/yearly service subscription, fixed price per case, time and material, or free of charge) for each customer and service, which provide you with a basis for invoicing.

Build-in Timeregistration

Register time on service requests, incidents, changes, tasks, and projects. Get a monthly overview of all registrations, personal time registrations, or the registrations per service or customer.

Request a 1:1 online demo, which focuses on your key areas of interest