(Supported Processes, Available Editions, and Solution Architecture)
Disciplines covered in ITSM360
Known Errors Manageement
Templ. & View Management
Task Management & Planning
The IT edition of ITSM360 is born with a default set of settings and IT specific templates based on best practices and years of customer experiences. The strong out-of-the-box installation makes it possible to rapidly implement ITSM360 and get started within weeks, not months.
The Enterprise edition is free of IT specific templates and terminology, and can easily be configured to meet almost every
non-IT service management need in the organization. The flexibility in the Enterprise edition is often used as the foundation to create customer specific work management solutions.
Service Provider Edition
The Service Provider edition allows you to manage, plan, and execute your Service Delivery and all related interactions with your external customers. The Service Provider edition can be delivered in both an IT or Enterprise edition, depending on the type of services, you are providing your customers.