Empower Your Customers with Anytime, Anywhere Self-service
ITSM360’s intuitive web-accessible self-service portal allows business customers or customers to register tickets, request services and browse the knowledge base from any computer, tablet or smartphone.
Provide customers with a best-in-class user interface that automates request fulfillment, replaces time consuming emails and increases, and exceeds customer satisfaction.
Key features and benefits
Better Service Through Self-service
Helpful knowledge base articles (guides, FAQ, links, videos, etc.) are automatically suggested on ticket entry forms to help end users help themselves to a greater extend.
Consolidate Your Services
Easily add and consolidate multiple Service Domains into ITSM360 and promote your end users with a Single Point of Contact (SPOC) self-service desk to request any IT or business service, backed by multiple service catalogs.
Customized Tickets & Automated Fulfillment
Customize request and incident forms and set up related fulfillment steps. Ensure that you collect all relevant information at the time of ticket creation, and have all the necessary fulfillment tasks automatically tasked, assigned or even automated.
Case transparency and case history allows end users to track their cases and rediscover closed cases and solutions, instead of helpful, reusable information being locked up as dark matter in email inboxes.
Avoid Duplicate Tickets
Prevent dublicate tickets, which are common during any high impact incident, by publishing service-specific news and known issues in the self-service portal. This prevents end users from being flooded with irrelevant news and saves them from logging issues already known to the Service Desk.