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ITSM Service Desk Software

Are you looking to modernize your IT Service Desk Operations within the familiar environment of Microsoft Teams?

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Increase adoption

IT Self-service in Microsoft Teams


Collaborative iTSM

ITIL Service Desk Software apps for Teams


Low mainteance cost

No-code ITSM based on Microsoft 365


Power BI & Automate

Power Service Desk Operation


Asset Overview in ITSM360 self-service portal in Teams
Report IT Security Incident - Run Risk Management in ITSM

⇑ Click for seeing the IT Self-Service app in Team

Drive high end-user adoption with self-service inside Microsoft Teams

ITSM360 is your gateway to a more efficient and cost-effective IT support system.

Experience seamless integration with Microsoft 365 and unlock the potential of a secure, flexible IT self-service portal right at your fingertips.

  • ITIL-Compliant Service Desk: Leverage the power of an ITIL self-service  software solution that’s fully integrated with Microsoft Teams for streamlined ticketing and support operations.
  • Cost Reduction: Cut down on unnecessary expenses by centralizing your IT support within the Microsoft Teams app—reduce training times and simplify processes.
  • Unmatched Security: Trust in a platform that is built upon the secure foundations of Microsoft 365, ensuring your sensitive data is handled with the utmost care.
  • Flexible Operations: Mold the ITSM360 portal to fit the unique needs of your organization, reflecting the flexibility that is critical in today’s dynamic IT landscapes.
  • Easy Integration: Benefit from the innate synergy with Microsoft 365, encouraging easy integrations and facilitating better cooperation across your entire IT ecosystem.

Mobile use of the Self-Service app in Teams

#1 Microsoft 365 ITSM · ITSM360

IT Service Desk Operation

Microsoft Teams IT Ticket App

Microsoft Teams has rapidly become embedded into the daily workflow of countless users, offering instant messaging, video conferencing, document sharing, and collaboration capabilities.

Its widespread adoption presents an invaluable opportunity for Service Delivery Managers.

Adaptive ITSM Process Support

Load the IT ticketing app to your favorite channels in Teams (with individual settings for the people in the team).

Benefits with ITSM360 In Teams

  • Increased Visibility
  • Convenient Accesss
  • Improved User Experience
  • Stramlined Communication/chat
  • Collaborative Incident/Problem/Change

#1 Microsoft 365 ITSM · ITSM360

No-code configuration

ITSM360 = No-code

Today’s dynamic business environment demands that IT Service Management (ITSM) be flexible enough to respond to rapid business changes without the delays and complexities of traditional coding.

No-code ITSM solutions can be the key to this agility.

Use our settings + M365 settings

Implement and simplify ITSM application maintenance using Microsoft 365 settings/variables combined with our app settings.

No-code benefits

  • Speedy Adaption to Changes
  • Cost-Efficiency
  • User Empowerment
  • Reduction in Errors
  • Business Continuity

It is in your Microsoft tenant

ITSM optimized for Power Automate and Power BI

The SharePoint data source in ITSM360 is optimized with JSON objects instead of traditional SharePoint lookup features. Therefore, ITSM360 is fully optimized to harness Power Platform capabilities for your ITSM processes.

ITSM Process design in Power Automate

  • Automation
  • Integration (Graph API)
  • Ticket rules

Power Automate ->

Power BI for ITSM reporting and ITSM BI

  • Pre-made reports
  • Dashboards
  • Advanced decison-making