ITSM Features
Simplify your ITSM practices with ITSM360
Get started with professional ITSM
ITSM360 is a feature-rich solution designed to embrace the entire IT department, but we came from the ITSM industry, and the solution brings all you need to manage your ITIL practices.
#1 ITSM tool powered by Teams and Microsoft 365.
ITIL 4 Practices Overview
General Management Practices
ITSM360 supports the following practices:
- Architecture Management (partly)
- Knowledge Management
- Portfolio Management
- Supplier Management
- Continual Improvement
- Measurement and Reporting
- Project Management (G3 scheduled to Q4-22)
- Strategy Management
Service Management Practices
ITSM360 supports the following practices:
- Incident Management
- Release Management
- Service Design
- Business Analysis
- IT Asset Management
- Service Catalogue Management
- Service Desk
- Monitoring and Event Management
- Service Configuration Management
- Service Level Management
- Change Enablement
- Problem Management
- Service Request Management
Tech. Management Practices
ITSM360 supports the following practices:
- Deployment Management (partly + Intune/EndPoint Manager)
- Software Development and Management (Azure DevOps required)