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ITSM Features

Simplify your ITSM practices with ITSM360

Get started with professional ITSM

ITSM360 is a feature-rich solution designed to embrace the entire IT department, but we came from the ITSM industry, and the solution brings all you need to manage your ITIL practices.

#1 ITSM tool powered by Teams and Microsoft 365.

ITIL 4 Practices Overview

ITSM360 General Management Practices

General Management Practices

ITSM360 supports the following practices:

 

  • Architecture Management (partly)
  • Knowledge Management
  • Portfolio Management
  • Supplier Management
  • Continual Improvement
  • Measurement and Reporting
  • Project Management (G3 scheduled to Q4-22)
  • Strategy Management

Service Management Practices

ITSM360 supports the following practices:

 

  • Incident Management
  • Release Management
  • Service Design
  • Business Analysis
  • IT Asset Management
  • Service Catalogue Management
  • Service Desk
  • Monitoring and Event Management
  • Service Configuration Management
  • Service Level Management
  • Change Enablement
  • Problem Management
  • Service Request Management
ITSM360 Service Management Practices
ITSM360 Technical Management Practices

Tech. Management Practices

ITSM360 supports the following practices:

 

  • Deployment Management (partly + Intune/EndPoint Manager)
  • Software Development and Management (Azure DevOps required)