The ITSM360 Difference
Navigating the crowded market of ITSM ticketing systems can be overwhelming, but your search ends here.
ITSM360 isn’t just another tool in the toolbox—it’s a strategic choice that differentiates itself through smart integration and budget-conscious economics.
With ITSM360;
The scale of economics
You empower your Microsoft experts to set up and maintain your ITSM tool rather than relying on specialized ITSM consultants.
Strategy alignment
You get the most Microsoft-centric ITSM solution, leveraging your existing Microsoft Teams and SharePoint as the bedrock of your next ITSM solution.
Most secure ITSM solution
Your ITSM data is securely protected within your Microsoft tenant, and you’ll gain significant advantages from Microsoft’s comprehensive compliance and cybersecurity plans and services.
SharePoint as data source
Despite the doubters, SharePoint isn’t merely maintaining its position—it’s surging ahead as the foundational platform for game-changing business-critical applications.
And you can be sure we’re harnessing every ounce of that potential to propel your ITSM success.
SharePoint data
The ITSM360 apps leverage its extensive SharePoint storage capabilities – a best practice endorsed by Microsoft.
Read more ->
SharePoint as Sequal
With ITSM360, you get our “Use SharePoint as Sequal” concept – for big data and Power Platform (integration) compatibility.
1 million record example ->
Safeguarded data
You control your data. You remain the data owner when you put your data in SharePoint and OneDrive for Microsoft 365.
Read more ->
Workflows
Power Automate is deeply integrated with SharePoint, documented, pre-made connectors, etc. – a perfect ITSM workflow engine.
Read more ->
Click to see how ITSM360 operates with millions of CIs
ITSM apps for Microsoft Teams
With ITSM360, you gain access to pre-built and customizable Microsoft Teams ITSM apps that serve as a user-friendly front-end for your processes and self-service needs.
Real M365 app
The ITSM360 apps are Microsoft 365 apps developed inside the Microsoft Developer Framework (SPFx + Microsoft Fluent UI).
Instead of a Power App, the flexible and configurable ITSM360 app is designed to power your ITSM practices.
Click to see how you can modify the ITSM360 app